Legal

Terms & conditions

These terms cover repairs, returns and the use of the Signal Care service centre. Last updated October 2026.

1. Repair service

Prices shown on the request form are estimates based on the answers you give. The final price is confirmed after our technicians inspect the device.
If the inspection finds additional damage we send you a revised price. No work starts until you approve it.
If you decline the revised price we return the device unrepaired. A return shipping charge may apply.
Typical turnaround is 5–10 business days from the day the device reaches us. Delays can happen while waiting for parts.
Repairs are covered by a 90-day workmanship warranty on the parts we replaced. It does not cover new accidental damage or liquid damage.

Manufacturer warranty covers manufacturing defects only. Accidental damage, liquid damage and unauthorised repairs are excluded.
Where a care plan applies, accidental damage is covered subject to the published deductible ($29).
We may decline warranty cover if the device shows signs of tampering, third-party repair or removed identifiers.

Returns require a return authorisation code issued by our team. Items sent without a valid code may be refused.
Each code is single use and tied to one order.
Items must be shipped within 14 days of the code being issued.
Refunds are issued to the original payment method once the item has been received and inspected, normally within 5 business days.
Items returned incomplete, damaged beyond the declared condition, or outside the return window may receive a reduced refund or be sent back.

You are responsible for packing the device safely and for the shipment until it reaches us. Keep your proof of postage.
Write your reference clearly on a note inside the box, and on the outside of the box.
Send the device only — no cases, chargers, SIM cards or memory cards unless we ask for them. We are not responsible for accessories sent in error.
Ship to:
Signal Care Service Centre
Repairs department
1 Service Way
Newark NJ 07102
United States

Back up your device before sending it. Repairs can require a full reset and data may be lost.
We are not liable for loss of data, apps, media or settings.
Remove device locks where possible, or supply the passcode so we can test the repair.

Card details left on the request form are not charged until you approve the final price.
We store only the card brand, expiry date and last four digits. Full card numbers and security codes are never stored.
Payments are processed by our payment provider under their own terms.

If we cannot reach you for 60 days after a repair is finished or declined, the device may be treated as abandoned and recycled.
We email the address on the request before taking any such step.

Questions about these terms? Reply to any message from our service desk.